There are two types of health insurance that will help pay for your eye care services and optical products. You may have both types and Norton Eye Care accepts most insurance plans in both categories: 1) Vision plans (such as VSP, EyeMed and others) and 2) Medical insurance (such as Blue Cross/Blue Shield, Medicare and others).
Professional fees, such as exam fees or contact lens fitting fees, represent payments for services that were rendered (even if not successful) and are not refundable.
Eyeglass lenses are custom made devices and are NOT refundable, but we will be happy to correct any problems you may experience. See the section below on Doctor’s Rx changes for more information. Frames may be returned or exchanged within 30 days if in perfect condition, there will be a $25.00 restocking fee plus any overage on the new frame. If new lenses are required for the new frame choice, a lab service charge will apply equal to 20% plus any lab fees.
Prepackaged contact lenses may only be returned if the original packaging is not opened or written upon. Returned low vision aids must have the original packaging and will be assessed a 20% restocking fee.
All Progressive addition lenses (also called invisible or no-line bifocal) have a slight optical distortion in the outer portions of the lens, which can make some objects appear bowed or curved, or can cause a feeling of motion when the head is turned. The reading zone of progressive lenses is wide enough for most purposes, but it may appear narrower than other bifocal styles. While most people are not bothered by these characteristics, some will find it unacceptable even after the one to two week adaptation period. If you cannot adapt to the progressive addition lenses, we will make new lenses in any other design that you wish, within 30 days of dispensing, at no charge. Since the original lenses were a custom prescription item, there are no refunds of the difference in cost if the remade pair is of lesser value.
If an appointment is cancelled without proper notice (24 hours) or you do not show up for your appointment on more than one occasion you may be charged a $35.00 fee. You will be discharged from our practice after 3 no show or immediate cancelling of appointments.